Get help
Ask in the official serverThe fastest answer. Other trainers and I are in there every day, and the bot runs there too, so you can show exactly what happened.
Questions trainers askWhen the daily resets, how Eggs work, whether your Pokémon follow you between servers, and more.
The wikiHow every part of the game works, straight from the game's own rules.
Every commandAll of the slash commands in one list, with what each one does. In Discord, /helpsays the same.
Is the bot down?Live status, checked from outside the bot's server once a minute, and the last seven days.
Report a bug
Post it in the official server, or email [email protected]. The report that gets fixed fastest says:
- What you ran. The command and its options, or the button you pressed.
- What happened, and what you expected. A screenshot of the reply helps more than a description of it.
- When. The date and time, with your time zone, so I can find it in the logs.
- Your trainer ID. The five digit number on your
/statscard. Never your Discord token, email or password; nobody needs those.
Lost something to a bug? Say so in the report. Fixes that give something back are decided from the logs, not from the report, so there is no need to argue the case twice.
Banned by mistake?
If the bot says your account is banned and you think that is wrong, send an appeal. It goes straight to me, and every appeal gets an answer.
Your data
The game stores the gameplay data tied to your Discord account: your Pokémon, coins and progress. What is stored, for how long, and how to have it deleted is on the Privacy Policy.
What changed
Every update is on the patch notes, and /patchnotes in Discord shows the latest one. If something works differently from the wiki, the patch notes usually say why.